Grants of up to $25,000 are available to support community-led projects that help prepare for or recover from natural disasters, through NAB Foundation Community Grant Program.
18.08.2025
24.11.2025
- NAB announces assistance for customers and colleagues affected by Cyclone Fina
- Customers encouraged to contact bank when ready to discuss available financial hardship assistance
NAB has today announced disaster relief assistance for customers and colleagues affected by Cyclone Fina.
Tropical Cyclone Fina: Palms out the front of the Darwin Casino begin bending in the wind of the storm.
NAB encourages affected customers to contact their bank when they’re ready to discuss a range of financial relief measures, including:
- Credit card and personal loan relief
- Waiving the establishment fee for restructuring business facilities
- Concessional loans to customers seeking support to restructure existing facilities to assist in repairs, restocking and re-opening for business
- Reducing and moratorium on home and personal loan repayments
- Wellbeing support for colleagues and customers
For financial hardship support during this time please contact NAB by calling:
- 1800 701 599 (Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)) for personal customers
- 1300 961 577 (Monday to Friday, 8:00am to 5:00pm (AEST/AEDT) for business customers
Additional help is available via:
- NAB messaging in the App and on Internet Banking
- At nab.com.au/disaster, opens in new window.
- Agri customers who need help can contact their banker.
- For NAB insurance claims (damaged homes, contents, and vehicles), please call Allianz on 1300 555 030
Be aware of Frauds and Scams
During this time, customers are reminded to stay alert to potential scams. Criminals may use events like this natural disaster as an opportunity to impersonate well-known organisations including banks, insurance or telecommunication providers and government agencies. NAB will never send customers links in unexpected text messages or ask customers for personal information like passwords or pins.
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